15-Days Guaranteed Return Policy
If you find that an item you've received doesn't meet your expectations in any way, please don't hesitate to reach out to us. You can either send us an email or navigate to the "My Account" section to initiate a return request within 15 days of receiving the item. Please note that returns can only be processed once they have been approved by our Customer Services team.
Our platform is designed to cater to customers who have already purchased and had firsthand experience with the product. This could entail using a skincare product, evaluating the scent of a perfume, or assessing the color of makeup. If you've accidentally ordered the wrong item, you can still return it for a full refund. However, kindly keep in mind that the items must remain unopened and unused, and you will be responsible for covering the postage costs associated with the return.
Product Quality issue
We are pleased to offer a refund of postage costs in cases where the item is defective or there has been an error on our part. If you encounter any issues upon receiving the goods, please get in touch with us promptly.
Undeliverable Orders
In instances where the delivery agent is unable to deliver a package (due to reasons like an incorrect delivery address or tax-related concerns*), we process a refund. This refund entails the deduction of the original shipping fee, handling fee, and a 25% re-stocking fee based on the value of the products. The remaining balance will be handled as per the guidelines outlined in our "Refund Policy" and in accordance with the specified "Refund Time" frame.